The currency of trust; opening keynote Rachel Botsman #cipdACE

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Trust is incredibly valuable to our organisations (tell us something we didn’t know) but what does this truly mean to build trust within our organisations.

Rachel started her session by having a few boos to some influential people, unsurprisingly, President Trump got the most boos (just in case you were interested!)

Trust is very contextual, it is all based upon individual perspectives and what we actually think, Rachel gave a great example of Amazon, when you order from them, you know you’ll get your delivery, but if you ask in the context of how they treat their employees or if they pay all of their taxes, then you may find you have a different answer.

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